DCMP’s channel brings media accessibility to Roku

As we investigate tips that are coming into our inbox, we have a bit of news regarding video on demand accessibility on the Roku platform.

On Twitter , someone sent a tweet entitled, DCMP activates channel on Roku. The link provided was to an announcement by DCMP. DCMP has enabled their channel to all Roku platforms in the later editions of Roku, including the newer models. Based on quick research, I’d recommend the Roku 3.

here’s a link to buy one on Amazon

just to be sure you get the latest Roku, here’s their home page

DCMP has educational videos for disabled students. This move allows students who have a Roku to access accessible content.

Even though the Roku platform is inaccessible to the blind and the visually impaired this is still extremely great news. Other companies, like TalkingFlix and Zagga TV, should follow suit, if they are not planning to do so already. Updates have not been released by either service.

According to the announcement, these are the requirements.

Any model Roku device (starting at $49, to purchase a Roku visit: www.roku.com).

  • A broadband Internet connection that delivers at least 1.5 Mbps. (Almost all schools will have a connection that meets this requirement, as do most homes with DSL or cable Internet service.)
  • To connect your Roku device to the Internet via Wi-Fi or with an Ethernet cable.
  • A free DCMP account with streaming privileges. (Teachers, other professionals, and family members whose use benefits students who are deaf, hard of hearing, blind, visually impaired, or deaf-blind qualify for DCMP services. There are no user registration or service fees.)

we have reached out to Roku regarding making their device accessible and have yet to hear back from them.

Stay tuned, however, as we’re hot on an audio description tip. Audio description is coming to Netflix in a few months. We will publish when we have all of the information

Apple TV bug allows audio description on Netflix show

Reports from several Apple TV users in the USA have stated that the popular Netflix show New Girl has an audio description on by default in some of it’s episodes

According to the users, Many people have been watching the shows to see if a repeat occurrence would happen but all reported that only 2 episodes in season 2 have the audio description track on by default. The episodes are one and two.

When played on different devices, such as a laptop, however, the audio description does not play at all. The audio description does not play on tablets, video game systems, and mobile viewing devices.

A forum illustrates that this has been noted by the sighted community as well.

Netflix didn’t want to comment on the glitch but they kept assuring me that the problem with the audio description would be resolved as soon as possible, even after I told the operator I didn’t see it as a glitch. I wanted more of it on different shows because it would allow me, as a blind man, to watch shows.

I was unable to get a definitive answer from Apple regarding the Apple TV and a possible stream intercept. A Netflix representative assumed I was calling in a “problem,” and assured me that the team are working hard to fix the issue as quickly as possible, even after I explained that I’d like more of the so called, glitch, on other episodes and TV shows.

Since it can’t be replicated on any other device, even video game systems, it’s a safe assumption that only Apple TV owners will hear the audio description on the episodes. If the audio file were on their servers then people using different devices would be able to hear the audio description as well. If it is, indeed, on the Netflix server, then that’s definitive proof they are choosing to not use these audio files that have the description track.

Audio description is on the way to an official Netflix only show, however. stay tuned for an investigative report on that.

FCC Extends Waiver of Advanced Communications Accessibility Rules

FCC rules implementing the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA) require equipment used for advanced communications services (ACS) to be accessible to individuals with disabilities.  The FCC may waive these ACS accessibility requirements for devices that are capable of accessing ACS, but are designed primarily for purposes other than using ACS.

On January 28, 2015, the FCC’s Consumer and Governmental Affairs Bureau extended the waiver it granted in 2014 for basic e-readers for one year – until January 28, 2016.  Basic e-readers that qualify for the waiver are designed primarily for the purpose of reading text-based digital works, such as books, and must meet each of the following requirements:

  • The device has no LCD screen, but rather utilizes a screen that is designed to optimize reading.
  • The device has no camera.
  • The device is not offered or shipped to consumers with built-in ACS client applications and the device manufacturer does not develop ACS application s for its respective device, but the device may be offered or shipped to consumers with a browser and social media applications.
  • The device is marketed to consumers as a reading device and promotional material about the device does not tout the capability to access ACS.

inks to the Waiver Extension Order:

Word:  https://apps.fcc.gov/edocs_public/attachmatch/DA-15-117A1.docx

PDF:  https://apps.fcc.gov/edocs_public/attachmatch/DA-15-117A1.pdf

Text:  https://apps.fcc.gov/edocs_public/attachmatch/DA-15-117A1.txt

The FCC might focus on internet video standards rules next!

On December 17, 2014, the FCC adopted a Notice of Proposed Rulemaking (NPRM) seeking comment on a proposal to update its rules to better reflect the fact that video services are being provided increasingly over the Internet.  The FCC proposes to change the definition of a multichannel video programming distributor (MVPD) because video programming is now no longer tied to a particular distribution technology (such as cable or satellite).  The new proposed definition of an MVPD will include providers that make multiple linear streams of video programming available for purchase, regardless of the technology used to distribute the programming.  This proposal is designed to ensure that (1) the Commission’s regulations continue to cover members of the video distribution industry if they change their services to Internet protocol delivery and (2) new web-based video programming services have access to the tools they need to compete with established providers.

Specifically, the NPRM proposes to define the term MVPD in either one of the two following ways:

  1. Any programming distributor of multiple linear video programming streams, including Internet-based services, OR
  2. Any programming distributor that has control over a transmission path.

The NPRM asks for public comment on the benefits and burdens of each of these possible definitions, and how each would impact MVPDs, consumers, and content owners.

Links to the News Release:

Word:   https://apps.fcc.gov/edocs_public/attachmatch/DOC-331161A1.docx

Adobe: https://apps.fcc.gov/edocs_public/attachmatch/DOC-331161A1.pdf

Links to the NPRM:

Webpage:          http://www.fcc.gov/document/commission-adopts-mvpd-definition-nprm

Word:                 https://apps.fcc.gov/edocs_public/attachmatch/FCC-14-210A1.doc

Adobe:                https://apps.fcc.gov/edocs_public/attachmatch/FCC-14-210A1.pdf

Audio description advances and push back from Netflix again

It’s a new year and that means new advances are popping up in the tech world, and on our blog, and in the world of audio description on demand.

While our team has been sleeping and getting fat over the holidays others have been very hard at work prepping their audio description on demand services for the public. Note that we don’t have many updates to talk about because these kinds of services rely on two critical aspects: content and funding, which take a while to secure. Both companies have made significant strides in each area.

Zagga Entertainment or Zagga TV.

Zagga TV has been making strides with licensing and development. Their website has undergone some changes. The text size has increased site wide and the links are easier to see visually. Some links have been removed from the main navigation bar, such as the samples link, but the about the team link now includes links to LinkedIn profiles.

According to a blog post the founder, Kevin, wrote, they have already acquired content deals.

We’ve also been busy this year speaking to the studios about licensing great content for our VOD service. We’re very happy to report that we have landed our first two content deals with two great Canadian distributors and we are happily closing deals with two Hollywood distributors offering us movies and TV shows from a wide range of genres, including children’s programming. We’ll be making an announcement about this once the contracts are officially signed. Other studios are in the wings waiting to sign on with us and we’re thrilled that they see described video as a worthwhile endeavour for them and for us.

Further, down, he illustrates the progression of the development, even though they didn’t reach their fund raising goal. $18,926 CAD was raised out of a $50,000 goal. This campaign ended on June 14, 2014.

in a video Kevin Shaw provides a sneak peek of the Zagga iPad app and provides a look ahead to the service.


TalkingFlix has made more website changes than anything else. The site has cleaned up very nicely with a new accessibility menu on all pages. The main layout of the website is still high contrast friendly and users can still sign up to get credits for referring people to the service, which will apply to their account when the service launches.

Here is a nifty update straight from the TalkingFlix news blog about where they are at and what they are doing to move forward with the launch.


What advances has Netflix been making by way of audio description this year? Telling the CRTC no regarding described video, pretty much the same way they told us no several times.

Netflix knows it’s not doing the right thing by not providing described content if the content already exists. In a company, however, money talks. With the launch of Zagga TV and TalkingFlix blind and visually impaired people will not need Netflix anymore because there will be a service that is accessible that they can turn their dollars to. Eventually, perhaps, Netflix will realize that a significant portion of their revenue is dwindling but the hopes the company will fully acknowledge and support the needs of blind customers is a bit of a stretch. Netflix has shown, time and time again, that they have no plans to support the blind populace.

Better services are on the way, however, that take care of the entertainment needs of the blind. This year is certainly shaping out to be an epic year!

Trying to getNBC’s reality show “Starting Over” online

Robert W Kingett:

We believe that advocating for what you believe in should be done regardless of how small the task. That is why we want to showcase this blog post from a blind Chicago resident. Starting Over is not described at all but could be. Many TV shows are described on one platform and not the other, as well. This blog post demonstrates a bit of explanation on why audio description should be taken seriously on all accounts.

Originally posted on matterstosam:

Hi Everyone,

It’s been a  long long time since I’ve been on here!  I don’t really know if people read this or not, so have been concintrating more on making videos.

However, I thought I’d put something on here about this project I’m doing to see if anyone has  thoughts or ways they could help.

The producers of the real world  did a show that ran from 2003 to 2006called “Starting Over” It featured six women living together in a house working on life goals with the help of   coaches Rhonda Britten, Iyanla Van Zant, and Stan Katz a psychologist. It showed the ups and downs of the women’s  progress in the house,  both on  their individual goals and also issues within the group. The issues dealt from ranged from working on finding better romantic relationships, to redefining  identity, to learning to  “grow up”, to addressing child abuse ETC. I…

View original 491 more words

audio description advocates respond to DOJ comment requests

Back in July, the US Department of Justice (DOJ) requested commments on a proposed update to the Americans with Disabilities Act (ADA) to require movie theaters to provide closed movie captioning and audio description.  The ACB recently filed a response.  The deadline for filing your own response has passed, but you can read the ACB response.  You can also read the original DOJ filing, if you wish.

We have filed our own comments as well via their online forms. At the moment we are actively working on advocating for other video on demand accessibility concerns with other services because Netflix is at a bit of a standstill as definitive actions are taken in key places, most of which, we can’t talk about yet

Happy Holidays from the team

We, from the Accessible Netflix Project, wish everyone happy holidays and more! Many of our them are taking a break from the blog and otherwise to celebrate their various holidays so we want to wish all of you well. Below will be a link to get some described DVDs if you want to stock up for the holidays. Thank you everyone and we will be back after the new year!



Hi. its marvin here from adelaide, australia. i am 49, live with parents, in adelaide. australia. i am one of Jehovah’s Witnesses, http://www.jw.org. i have a toshiba satellite pro, running windows 7 pro 64 bit, jaws 16, and use firefox, internet explorer, microsoft office 2010 pro. i use dreamweaver to design html sites. i use visual studio ultimate 2013, for doing programming projects. have a Diploma of website development from http://wsi.tafenws.edu.au.  I did a contact call centre.  Looking for a free aspt dot net web host. if any one knows, where i can get one. Looking to enroll in a programming course, certificate iv programming from http://www.upskilled.edu.au. i love listening to talking books, and have a plextalk dasi player from http://www.visionaustralia.org. love listening to books, and the current one, is Genesis, Chapter and Verse. and also love my 80s and 90s music, and have a Panosonic portable stereo, plays usb, and have a Endruo treadmill, and use that. I also love my science fiction. a huge star trek fan, and watching the Next Generation at the moment. Also i love stargate atlantis, airchrash investigation, seconds from disaster. I am interested in creating two projects, either a disability database on the web, or a one stop blind site. have a nice day. Marvin.

We are still advocating for disabled Netflix users.

This is Robert Kingett of the accessible Netflix project just writing to say that we are still very much advocating for an accessible Netflix. I, for the month of October, have been offline and this has made communication and news distribution really limited.

While it’s true that we are waiting for something to happen with our newly developed connections and partnerships we are still working hard to make Netflix and other video on demand services accessible.

Over the next few weeks we will most likely post news about audio description and otherwise to keep this blog updated.

Thank you for your understanding and keep advocating for what you believe in!

Opinion. Netflix excludes the blind on Attitude Live Magazine.

Hi all, I am very sorry it has been a while with no updates but I have two articles to share with you.

The first is an opinion piece by me explaining why I have started the accessible Netflix Project and why Netflix, and other VOD platforms should make their sites and services accessible to everyone.


the next is a news article in a weekly. It’s called SF weekly. It’s an interview with me about where I want to take the project and why the project started, and it even details a bit of my history as well, such as what school was like, ETC. that link is below. Enjoy!


We’re still advocating. At the moment, however, we are just waiting for emails to be returned, phone calls to be returned, and team members to finish with final exams. Audio description news may pop up to keep this blog updated.

We thank you for your continued advocacy and support!

Audio description news and a strong attempt at getting to Netflix again

There are some very slow yet palpable advancements with audio description happening in the USA, and yes, with us as well and what we are doing. First though, we want to bring some audio description news to you that showcases the increasing advancement of audio description.

Justice Dept Proposes ADA Modification for Movie Theater Accessibility.

On Friday, July 25, Attorney General Eric Holder signed a Notice of Proposed Rule making (NPRM) to amend the Title III regulation for the Americans with Disabilities Act (ADA) to require movie theaters to provide closed movie captioning and audio description in order to give persons with hearing and vision disabilities access to movies. Read the full announcement.

Emirates Airline Introduces Movies With AD Tracks

Emirates, who was recently awarded the ‘World’s Best Airline Inflight Entertainment’ award at the SKYTRAX World Airline Awards for the 10th consecutive year, now offers Audio Description soundtracks on 16 Walt Disney Studios Motion Pictures films. Read the article on Emirates.

Lionsgate starting to release DVD’S with AD.

Until now Lionsgate have published the audio description tracks in theaters and not on DVDS. This is changing, or so we hope. They are beginning to release the audio description tracks onto DVD’s that are in theaters. We’re not sure if this is an ongoing thing but we are pleased that Lionsgate and their Summit Entertainment subsidiary have been releasing a few audio described videos lately, though sometimes only on Blu-ray.

That’s all the news for today. Now I want to tell you about yet another attempt to get Netflix to work with us, before sending them the news article in SF Weekly that has been trending on Facebook. Thank you by the way.

In a Skype chat with a few of our team members we debated about trying, yet again, to open up a dialog about Netflix accessibility. The promises didn’t look very good, with their last Email directly to us has been august of last year. We debated, pondered, deliberated, and pondered some more.

“You know what? I think we should,” Kate said over sounds of a dog wining to go outside. She then added a thought that we didn’t know how to even proceed with. Should we send them the SF article?

“I don’t think so,” I suggested. “that could seem as if we are taunting them and I don’t want to do that.”

“Robbie,” Angela, another team member interjected, “there’s a fine difference between taunting and saying that we don’t want to be ignored anymore. We want to have someone there tell us, at least, we want to do it, and we, at least, want to be taken seriously. We want to help, and It’s stupid that we are being ignored.”

“Seriously guys, I get it, I seriously do. We’re all frustrated. We have been at this for a little over a year. We want to have the company tell us they are working on it but don’t you think that’s nudging a bit too much?” there was a collective groan filling my earphones not even a second after I finished my thoughts. My team weighed in. at least, the local Chicago team anyway. Their minds were set but was it even worth it? What would that accomplish, sending them the article in SF weekly, I didn’t think it would make them want to be our friend any faster but I didn’t have any ideas at all. My pool of plans and strategies drained like water in a tub. The decision was up to me and I had no idea how to proceed at all.

“Let’s meet at the library tomorrow,” I said, “in a meeting room with our laptops and IPhones.”

“You don’t have an IPhone, remember?” Kate interjected mockingly.

The next day rolled around and with it came a meeting where the Chicago team all huddled around a circular table, looking at past emails and documents in a library. To the public eye we were college kids furiously researching documents. To us, we were lost activists wondering how the professionals managed to keep their hair dashingly combed. We broke off into individual teams. I was on the Email trail, hunting down old emails to send to yet again within the Netflix company, Kate dialed and dialed the Netflix corporate office, navigating to any random person higher up than a customer service personnel hoping that we could, at least, talk to someone live about our letter we sent last year and invitations to start dialogs but she kept hitting voice-mails. Angela, in between downloading books on her Victor Reader Stream, was hunting around the web for people who have mentioned us. Perhaps Netflix publicly said something about us. If they did we all wanted to know what it would say, for sure.

About an hour into our tasks Angela let out a very preppy “OMG you guys, you guys, guess what?!

“What?” I said, “you see Will Smith In here just waiting for my marriage proposal?”

“He is not attractive,” Kate moaned with a grin, “:you just don’t know your stars, do you?”

“you are blind,” I reminded her with a smile.

“Redbox just got totally told by DRA!” she squealed, swiveling the laptop towards us just as Kate was leaving yet another message on yet another answering machine at Netflix. Remembering that she still had the ear-buds in, and that she literally swiveled the laptop toward us, she blushed and unplugged the headphones to have NVDA read us an article about Redbox in California having to make implementations to aid the blind. We looked up disability rights advocates and soon found an Email. The ladies immediately forwarded the Email to my cell, declaring that I was to contact them and ask them to help us. I quickly typed out an Email and sat there a while before sending, with the girls and I listening to the Email several times before actually sending it.

With their urging, I pulled up an Email with all the Netflix contacts in one BCC field and pasted the article in SF weekly in the body of the message as a link. Kate, meanwhile, was leaving her last voice mail of the day.

“Hi. This is Kate, I’m a member of the accessible Netflix project, I want to talk to someone about, not accessibility, but about getting a movie onto Netflix. I think that Star Wars would be such a wonderful movie to have on Netflix because it still teaches kids the importance of imagination and belief. Besides, everybody grew up on Star Wars. Netflix should make us feel more like we’re living the good old days and have all Star Wars movies on there, because we love the force. Thank you! My number is,” she gave her number, “If you want to talk about this matter. Thank you and I look forward to having a lively discussion about Star Wars.” with a flourish and a heavy sigh, she hung up, looked at me, and glared.

“That’s it. Send the Email now or else I will call Netflix asking for Barnie next.” smiling, I definitively pressed the SEND button and awaited our future. No response from Netflix at all.

Redbox agrees to provide better access for blind customers

Read the direct news article here

In a truly wonderful victory for blind and visually impaired entertainment lovers out there, Redbox has agreed, after a legal settlement, to make their kiosks accessible to the blind and the visually impaired by providing various features such as speech output, braille labels, and a dedicated accessibility customer service number. You can read the full story at the link below.

The community can call them and suggest improvements to their streaming service, as well. We plan to follow up with them regarding streaming titles very soon

read Full article here

Access Chat and Follow Friday

Hi folks. This is Robert Kingett here wishing to let you all know, very briefly, what’s been happening. I have participated in Access Chat and Follow Friday! Follow Friday is quite the big interview regarding the accessible Netflix project and a bit about me. Below will be a link to the interview after the Access Chat Twitter chat. Please share if you are inspired!


Team Member Spotlight, Rocco Fiorentino

Hello everyone, my name is Rocco Fiorentino. I was born in Philadelphia Pennsylvania, and became totally blind due to ROP (Retinopathy of Prematurity). I only have light perception now.


I’ve been playing piano and singing since I was 2 years old, and my love and passion for music has allowed me to play with and meet some incredible people throughout my life. I am 17 now, and attending Berklee College of Music in Boston MA in the fall of 2014. If you’re interested in checking out my music or learning more about me, please visit



I’ve also been a strong advocate for the blind and visually impaired community, which is why I joined the accessible Netflix Project. At the age of 5, I testified to the New Jersey State legislators to obtain more Braille services for blind and visually impaired children. I decided to do this because I realized that I couldn’t keep up with my sighted classmates because I was only receiving 1 hour of Braille per week, while my classmates were reading print every single day. As a result of my speech, the legislatures awarded $1.2 million to Braille education and services. I’m hoping to get the same positive advocacy results with this project. :)


My parents and I started a foundation when I was born, called the Little Rock Foundation, to provide services, programs, and resources to visually impaired or blind children and their families. We started a summer camp for these children, because most typical summer camps will not take a child who has a sight impairment because they are too high of a liability risk for the camp. We also have resource centers in Children’s Hospital of Philadelphia to provide information and assistance to parents and their children. For more about the foundation, feel free to visit



I am extremely excited to take on the task of getting Netflix programming to be audio-described. This is something which should have been available to the blind and visually impaired community a long time ago, and I’m ready to help the team in making it a reality.


Team member spotlight: Tanja Milojevic

My name is Tanja Milojevic and I was born in Serbia as a premature baby. I had retinal detachment as a result of the incubators and was diagnosed with retinopathy of prematurity. I then had several surgeries on both eyes to restore some vision which were partially successful. These surgeries took place in the United States.

I permanently came to live in the US at the age of five when I was diagnosed with open and close angled Glaucoma in both eyes. My medical visa helped me make a permanent home with my family near Boston where I began my main stream public education.

I went through some struggle with the school system through the years but I was mostly a dual learner, both visual and tactual which meant that I relied on both braille and extremely large print on a closed circuit television.

As the years went on, I brought more and more of my close family to the US where we continued to live. I learned English and Braille to a better degree and picked up technology like the PC and braille light. Math and the visual sciences game me trouble but my braille teachers assisted me enough so that I could get by with A’s and B’s My family was pushy for me to get good grades. I’m still like that today. I like to be almost perfect if not perfect.

High school rolled around and I continued to push through school and I continued to push through school. I met other peers who were blind and had some friends in the blind world and not so much in the sited world. I had trouble fitting in. I enjoyed my O&M instructors and learned more and more about traveling independently. I found colleges that interested me and did better in subjects like English and Psychology than Math and Physics. That lead me into getting a few scholarships from my school and brought me to the end of that four years. I took part in my choir from fourth grade and to the end of high school. I’d continue it for another two years in undergrad as well.

I then moved on to Simmons College where I enjoyed the disabilities’ department and was able to be a strong advocate for myself and other students who needed someone to talk to. I had begun to listen to described movies and radio dramas back in high school and only found new ways to do so in college. I began to successfully make my own radio dramas and post them to a website. Www.lightningbolt.podbean.com I called my show “Lightningbolt Theater of the Mind.” It was a good social networking place. I joined the school radio station and chorus, and moved from my dorm, to an apartment, and to home. I got my guide dog Wendell just before entering College. He is from the Seeing Eye and is a golden lab who is now eight. He has brown ears and yellow fur. He sheds a lot but is friendly and loves to lick and get belly rubs. I graduated with a BA in English and I minored in Radio communications and special education moderate disabilities.

I then moved on to UMass Boston where I am a graduate student currently working to get my license to be a teacher of the visually impaired. I have completed my course work and am now working on my state testing and then practicum before getting my MA. I am describing content that wasn’t available on descriptive such as the old doctor who episodes from the sixties. Those are not available to the public and I feel like they should be. I am using the series transcripts from on line to be able to know what’s going on and to then have the ability to put the descriptive track in the right place.

For technology, I use jaws, the IPhone, a braille note empower which I got after height school, and I am considering getting an iPad or a mac. I use a blue bird microphone and gold wave as my audio editing software. I’m also learning reaper.

I am an advocate, that is why I’m here. I enjoy seeing the law followed. Everyone else can access Netflix. The deaf and hard of hearing have the ability to watch closed captioning. Why can we not access the description that is mandated by the FCC each year? We are paying for a net flicks membership each month. It would only make sense for this to be the case. Network television is too confusion to try to figure out. I want to help change happen.

Advocating for audio description on Netflix’s Daredevil series

Hi guys and ladies and everyone else, young and old, this is Katie, temporarily taking over Robert’s WordPress account to blog about what we all have been doing while he prepares for the 2014 ACB conference next week, which, he will participate via Skype.

There have been a lot of developments with Netflix over the past month. A lot of it deals with content. Shows have come and go. They are still not addressing accessibility for the blind and the visually impaired. The biggest news, however, is that Netflix will be producing a Daredevil TV series

UPDATE: This publication says it will be a Netflix movie.

The Chief Creative Officer Joe Quesada is really excited about the project. We all are. All of us are huge comic book lovers!

Robert contacted him via twitter about adding audio description to this series so that blind and visually impaired Netflix users can fully enjoy the show. We hope he replies!

UPDATE: The webmaster of  manwithoutfear.com has replied to our tweet!

We have been sending emails and tweets directly to Netflix, as well, to try to plant a seed in their minds. Unfortunately, we have not received a reply yet.

Hannah wrote the below Email and sent it. We deliberated over the wording and then some, worried it sounded too pushy but in the end we sent it feeling really good about what we wrote!

We have called Netflix corporate and have left several messages at different answering machines, as well. no response yet

——– Original Message ——–
Subject: Adding audio description to Daredevil
Date: Mon, 23 Jun 2014 21:53:17 -0500
From: Accessible Netflix Project team
To: undisclosed-recipients:;

Hi there. This is one of the Accessible Netflix Project team members writing to you to say congratulations on producing another show in the making, as outlined in the article here. We are sure that this will be an excellent show for everyone and we want to thank you for producing this series.

Daredevil is a hero loved by all, including blind comic book fans. Since we could not find any definitive answer online could you elaborate on plans, if any, about adding audio description to the show so that blind and sighted can enjoy the heroics together?

Adding audio description would certainly help to create an accessible series for everyone who wishes to watch it. Everyone could have fun and discuss the series. Families with blind spouses can all use the benefits of adding audio description to this series.

Adding audio description could also be a wonderful way of spreading accessibility awareness and showing other companies that adding audio description does more than just allow the blind to see. This could provide awareness to budding producers who may want to follow in your footsteps. Adding audio description would certainly be a win for everybody and we want to help make it happen.

We would be more than happy to provide resources and give input on dialogue regarding audio description. We would love to provide links to describers and production resources and much more. There are not many options on the web for accessible media. Doing this would definitely show other companies how and why accessibility matters. You’d be setting a phenomenal example for many companies.

We, as stated above, would love to help you with resources and information regarding audio description and audio description matters. If you’re already pursuing audio description, could you let us know that as well? Thank you for your time!

A few days later an Email flew into our inbox with gusto but it was not a reply from Netflix. A man tipped us off about the FCC here in the USA. It turns out that the FCC have a audio description committee. The link is below.


And here are the committee members.


We haven’t been able to find contact methods for the committee yet but we will look when all of us have some down time after all the conventions are over with. This way we can focus on what needs to be focused on and we can be a stronger voice where we need to be.

The only thing that we can do now is wait, and wait, and hope. You can help. Tweet your support to @netflix or @JoeQuesada and let them know how adding audio description to this epic show would benefit so many! Thank you all! We will be back after the conventions!

FCC Submits Report to Congress on Video Description

On June 30, 2014, the Federal Communications Commission (FCC) released a Report to Congress (Report) on video description, as required by the Twenty-First Century Communications and Video Accessibility Act of 2010 (CVAA).  Video description makes video programming accessible to people who are blind or visually impaired through the insertion of audio narrated descriptions of a television program’s key visual elements into natural pauses between a program’s dialogue.  This Report addresses the status, benefits, and costs of video description in video programming distributed on television and video programming delivered using Internet protocol. 

Links to the Report to Congress are: 

Word:  https://apps.fcc.gov/edocs_public/attachmatch/DA-14-945A1.doc

PDF:  https://apps.fcc.gov/edocs_public/attachmatch/DA-14-945A1.pdf

Text:  https://apps.fcc.gov/edocs_public/attachmatch/DA-14-945A1.txt


Moving in the Right Direction: Disabilities in Media and the Need for Audio Description

Robert W Kingett:

This post also highlights the need for audio description on Netflix, as well, even if it is indirectly

Originally posted on Blinkie Chicks:

We recently read a blog post, entitled Sex, Blinks and Video Tape, about the way people with disabilities are portrayed in media. The person who wrote the blog post surveyed some people and did some research to see how many disabled characters they could find in films and television shows. Although the number of disabled roles is very limited, it continues to grow in recent years. With that said, the roles of these characters often reinforce negative stereotypes about people with disabilities. Disabled characters are viewed as either perfect angels are as a threat to society. Not only are these roles played by able-bodied actors, but the roles themselves are often inaccurate representations of the lives of disabled people. Additionally, the fictional characters in movies and television shows who have disabilities are usually disabled at a later age, due to some sort of injury. While this is the case…

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I am a panelist on a Google Hangout for web accessibility

Robert W Kingett:

People can submit questions ahead of time via the methods at the end of the post. Come join us as we talk about web accessibility!

Originally posted on Robert W Kingett:

Among everything that I am doing, I have been asked to be a panelist in a Google hangout, with video! This means I will have to get an army of gay guys over so that they can make me look all-pretty!

It will be live on Air for Global Accessibility Awareness Day on May 15 at 11 a.m. (EST). The hangout will feature a panel of various advocates, developers, leaders in the world of accessibility discussing Social Media & Emerging Technology Accessibility.

The Hangout will consist of people from all walks of places, including The Autistic Self Advocacy Network, the U.S.A. Government Services Administration (G.S.A), David Timer, creator of TalkingFlix, and someone from ePolicyWorks.

The topic will be about web accessibility, including web accessibility on social media, during the discussion, the aim is to talk about where the needs are and how we can fill those needs by addressing existing…

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Guest blog post: Toni Bader

For the past fifteen years I have been part of a group of Audio Describers that offer our services for the visually handicapped to various live theaters in Indianapolis.  During that time, both the number of participating theaters and the pool of AD presenters have dwindled. I am working with the Indiana Repertory Theater to reverse that trend and hopefully we will increase our audience, the theaters that offer AD, and train more Describers for our market.
In the meantime, the offer of AD for movies is incredibly necessary but uncommonly convoluted.  Sometimes you can find it on Netflix, sometimes not.  Sometimes it is listed on the DVD packaging, and sometimes, even with the listing, it is impossible to find and use.
Netflix is the most familiar business that offers movies online.  To accommodate the wide audience of the non-seeing audience, they ought to be aware of the need, especially after months and years of letter writing campaigns.
The ball of who/which company is responsible for providing this service keeps getting bounced from one source to another with no resolution and little accomplished.  It sounds as if, despite government regulation for television (also often hard to find and use), the movie industry is slow to respond to ‘viewer’ demand.
I hope that soon we will be able to find movies that are not only available for visual enjoyment but audio as well.
Toni Bader
Audio Describer
Indianapolis IN

Team member introduction: Dawn Jones

Dawn has officially joined our team because she’s very passionate about equal media rights and overall inclusion. Though she is hard of hearing her passion for advocacy spans across the spectrum! How could we say no to such an enthusiastic soul?

Here’s her message that she wanted to share with you all.

My name is Dawn. I am hard of hearing so I rely on subtitles to access video on demand services or any other form of audiovisual entertainment. I think it is important that no part of society is left out and so I am supporting this campaign to encourage video on demand services to improve their accessibility for all. If Netflix can provide subtitles, why can’t they also invest in audio description? Aside from it being the right thing to do, investing time and money to ensure a service is accessible makes business sense. Doing so allows greater reach for your services, and adds business value in the form of extra data and information about the video content that can be used by the business in creative ways to provide a richer experience for all customers.

New team members and collaborating with RNIB

Over these past few weeks, we have been collaborating with a lot of different people and getting many team members acclimated to the blog dashboard so they can post audio, video, or regular blogs whenever they want to.

We have gained 10 new team members in the past week so we are all working to update the site, collaborate, and they are all working on their wicked introductions that they want to share. Some of them will be audioboos, others will be YouTube videos, and others will be epic blog posts.

Amidst all of the initiations, we have been talking to the RNIB about initiating a dialogue and a deeper partnership regarding Netflix and our future plans of action that we are strategizing.

At 10 AM Central Time, Wednesday, April 23, RNIB, Joel Snyder from the audio description project, Kim from the ACB, and a few team members from our campaign will participate in a Skype call to discuss matters relating to audio description and accessibility. As we’re working towards the next step in advocacy, we want to be sure that this will benefit people in different countries, such as the UK since Netflix is available in countries other than the United States.

At the moment, we are trying to connect with various people, locally, nationally, and internationally to form a toothsome voice for accessible media services on the web. When we can, we will release details.

What’s after RNIB? CNIB in Canada! If anyone knows people in CNIB, point them to us and tell them to have a poke around our site!

Zagga TV, audio description on-demand for the whole family

In the past few months we have made some advancements and discoveries regarding audio description and Netflix, as well as alternatives such as TalkingFlix. We’re here to tell you about another audio description on demand service that provides audio description for the whole family, not just the blind, and the visually impaired based out of Canada. The service is called Zagga TV, created by Zagga Entertainment. Zagga entertainment founded in January of 2012 and they were incorporated in February of that year.

The website is http://zagga.tv/

The tagline of the site appears to be watch what you want, where you want, instantly and accessibly, as that’s exactly what the service aims to do, provide on demand described movies and or TV shows, with video, for the entire family to enjoy.

According to the website, “they understand the frustration that comes with discovering your cable company’s VOD website is inaccessible. They have felt the aggravation over finding no described video titles on the most popular VOD platforms. This is why they are here. Zagga Entertainment makes watching described movies and TV shows easy, convenient and fun,” they write on their about page. This service will also make the described videos accessible on mobile devices, as well.

A portion of your monthly subscription fee will go towards professionally describing more movies and TV shows for every Zagga Entertainment subscriber to enjoy

The home page has a magnificent promo video that details what the service will be about. The video has wonderfully crisp audio description, as well.

The site has many links to browse through, including a samples page of some videos with audio description, and what they might look like on the platform as well as a news page with Canadian newspapers and media outlets. International web surfers may have a hard time accessing all of the news content, such as the audio and the video, but the Zagga website is open for anyone to browse through.

Their contact page is http://zagga.tv/contact-us/ just in case users want to ask questions or schedule a press related interview.

No details have been issued yet as to the cost of the monthly fee, and it appears that they don’t have a credits’ system such as TalkingFlix, but we’re sure this will be a profitable alternative to other video on demand services that are completely inaccessible or refuse inaccessibility altogether.

Their Indiegogo campaign gives their audience a chance to figuratively “take ownership” of the launch of this service and be directly involved with starting it.

If you’re blind or have low vision it would be worthwhile considering canceling your inaccessible subscription with mainstream providers and consider Zagga as a new, and hip, Netflix for the blind.

It will be interesting to see how Zagga TV and TalkingFlix will hold their own after the official launch of both platforms but this is a great year for audio description on demand! If mainstream VOD providers don’t realize they will lose subscribers, perhaps the plummeting numbers will convince them after the two services are in full swing.

I’m invited to be a panelist at the 2014 ACB convention!

Originally posted on Robert W Kingett:

It truly is amazing when I wake up and see an email that makes my eyes fall out of my head in utter shock and total wow! A neat thing has just happened, I was asked to be a panelist at the ACB convention on audio description in los Vegas, Nevada! The conference will be in July, specifically on July 13 through the15th. The panel will consist of a number of people talking about their advocacy for audio description and also, how to get audio description noticed in broader forms of media. I was so shocked when I looked at the email that I immediately forgot how to act like a rational 24-year-old human being as I tore through my studio apartment pumping the air with my fist and strutting about as if I had been given Denzel Washington for my birthday. The text reads as follows. The person who…

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Netflix keeps refusing accessibility and audio description

Over the last few months, we have been trying to get a definitive answer about whose responsibility is it to provide audio description during production, and after production and broadcasting. It has taken a while to get answers to these questions because it’s a very complicated matter simply because audio description is not as mainstreamed as we all would like audio description to be. Since it is very new naturally, one person appeared to handle it but it turns out that the person initially contacted doesn’t handle audio description at all, even the legal aspect, but here’s an email to try! This process repeated for several months. The good thing, however, is that we finally have a definitive answer regarding audio description on all sides, the TV side and the web side of things.

The text below is from a team member, who wishes to remain nameless, that explains audio description in the past, and going forward, as far as the TV network side of things. We have been utilizing all of our connections to get this answer.

Moving forward on new T.V. Shows and Movies, it will be the studios responsibility to handle the described video. On older titles the studios, production companies, and networks are all arguing over whose responsibility it is to provide described video, and of course this is nowhere near a resolution. The issue on future shows and movies is also complicated as the work for described video is costly, and there is a writer guild issue, meaning will the Described Video that is being provided for a movie or television show is considered Writers Guild work or nonunion work? Obviously again this is a compensation issue and nothing has been determined as of yet. While this all sounds like a lot, the good that I take away from all of this is that Described Video is on the Studios and Production Houses radar and I’m sure all of this will be settled the next time contract negotiations with the WGA takes place.

It’s no question that the people who are responsible for producing audio description are, as the above said, the studios. They have to actively engage in audio description, that means contacting audio description companies and working with them up until production and even, in some cases, after. Once it airs on TV and in movies. studios have definitely done what they needed to do by way of audio description and don’t need to do anything more. Since the studios included audio description on the TV show and or movie they are not responsible for other forms of media to provide the same audio description on other platforms. That responsibility lies with a different party altogether.

In the beginning stages of the project we have tried to contact Netflix about adding audio description to their streaming TV shows and movies, thinking that it was their responsibility to provide audio description onto their platform since the audio description that we wanted to see, current audio description that was on TV, on Netflix as well. They have sent us email after email pointing fingers at the studios that produce these shows. They told us repeatedly that audio description on their service didn’t have anything to do with their decisions. Naturally, this didn’t make  any sense since, if it was broadcasted with audio description elsewhere then Netflix would have to be responsible since they are distributing content that has audio description elsewhere and not on their platform.

They kept telling us   no, that they are not, and or would never be responsible for providing audio description on their platform. This is incorrect. Netflix are, without a doubt, responsible. We’re just not sure why they don’t want to do it. We’re not sure why they keep pointing the finger at the TV studios when the studios have done what they needed to do and provide audio description for their respected platform. In this case, on TV. It’s Netflix who should be asking for those audio description tracks along with the TV show files but they are not and they keep telling everyone who asks about it that they are not responsible. This is a bold-faced lie. They are, without a doubt, responsible. They just don’t want to admit that they are responsible nor provide audio description.

Since Netflix is hosting the content that has audio description elsewhere and not on their platform they are definitely responsible for ensuring that the content has audio description on their platform as well.

Netflix definitely has a responsibility to provide it if an already described track is available. Since we know who does what and who’s in charge of what going forward, this will be a good way to tell Netflix that the people who you need to be talking to are clearly defined and also, that you are not doing it at all. It’s the studio’s job to make the audio description. They have done so, and are even broadcasting it on TV. The responsibility to distribute audio description on different platforms lies within the platform creator. In this case it would be Reed. He’s the creator of the platform. Netflix are actively not making any efforts at all to have audio description.

As a side note, they are not making any accessibility initiatives either, for screen reader and magnifier users, on the desktop environment and on the mobile side of things but that will be for a different blog post.

Since Netflix have refused to provide audio description and, also, provide a fully accessible interface, we are asking for your help more than ever. Let them know they are responsible but they are refusing to be responsible. Be sure to let other video on demand companies know this is wrong and we hope other video on demand services don’t follow in Netflix’s business practice. We hope that other video on demand services do not make this kind of business practice their own. Everyone should be able to enjoy the same content as others.

Share your Netflix accessibility experiences on our YouTube channel.

Today we have just launched our YouTube channel, where we will host videos relating to Netflix accessibility as well as other accessibility matters created entirely by you!

The channel will be user driven and community driven, so everyone will get a chance to have their voices heard. There are two ways to send videos to us to host on our channel and they will be explained below.

All videos will be added to a playlist so that way users won’t be uploading anything directly to our account. Besides, YouTube doesn’t have that option.

Users can submit any video that they wish to be included in our channel. You can submit anything from VLOGS to a screen capture demonstrating accessibility matters. If it’s a screen capture that you are doing, please have audio with the video, otherwise, we will ask that you record the video again.

Even though you can submit anything to the channel, we do ask two things from you.

Don’t swear excessively. Obviously you can express yourself in a way that you wish but excessive swearing isn’t something we want to hear.

Keep background noise to a minimum.

That’s it! That’s all that we ask. now we will explain how to send your videos to us.

If you have a YouTube account you can just upload your video to your own channel, with “Accessible Netflix Project” somewhere in the title, and send us the URL to the video and then we can add it to our playlist. There’s a contact us link in the navigation bar where people can send their links or just message our YouTube channel.

If you want to upload videos by email click here.

The title of your video will be the subject line and the message body will be the video description.

If you don’t have a YouTube you can upload your video to our drop box, or use send space to send the file to us.

If you’re in the United States you will have to use this link because that’s just how the service works!


If you are sending your file outside the United States, click the below link.


If you want to send the file via send space visit https://www.sendspace.com/ and enter our email address, found by clicking contact us.

Here’s our YouTube playlist your video will appear on.

And here’s the YouTube account page.

National news outlets are writing about The Accessible Netflix Project!

While the accessible Netflix project is working very hard behind the scenes in regards to our next course of action after sending our letter wishing to dialogue, news outlets have been noticing us and promoting us and even rooting for us, which is beyond epic!

There are a few blogs and news articles, podcasts, and videos that didn’t quite make their way towards us, but a quick Google search brought them up and now they are on our press page, as appropriate.

There are a lot of interviews that I, Robert Kingett, have been having with a lot of people. Some of which are listed below.

The Huffington post.

AMI, accessible media Inc. in Canada.

The New York Times.

RNIB’s evening show.

COAT, The coalition for accessible technology,

And more will be on the way. Links will show up on our press page as they are published and or aired on a podcast.

There’s even news about us that we don’t even know about straight away, which is totally great! It’s refreshing to see people reading our news on the air and also planning for future interviews.

RNIB’s morning edition had a discussion about us some time ago, and the file below is the entire segment they had, which was epically done, by the way.

Link to audio file. http://recordings.talkshoe.com/TC-130496/TS-840656.mp3

We have news as well about new partnerships that we are forming as well, but that will be for another blog post!

As all of this is happening behind the blog, viewers and readers can still help us in many ways. Any small thing is highly appreciated.

People could also guest blog their accessibility experiences with Netflix and or attempts to do what we are attempting to do.

In other news, we’re trying to get a hold of VOD Film services in the UK to ask about adding audio description for their services. At the moment, the only provider that we know of that offers audio description on demand of recent episodes of certain TV shows is the BBC via IPlayer, which is not available to international viewers.

Since none of our small team is in the UK geographically, we cannot reach anyone definitive at these companies via phone. Email is our only option. I, myself, have tried to email a lot of people, but must of the time I can only find a generic email. I message that anyway but a generic response comes back to me about activating my account.

We have been trying to get someone at Hulu, still, and or Amazon as well, even though they are only available in the United States but make no mistake of it; we will definitely reach out to these video streaming services while we work on the next definite step with Netflix that will happen this year. Stay tuned!

Planning steps forward regarding Netflix accessibility

In the days that this blog has not been updating, a lot has been happening behind the scenes regarding Netflix, and even accessible Netflix alternatives.

On the Netflix side, we’re planning the next step. We are not twiddling our thumbs on this. Something will definitely happen this year, even if it’s news or meetings, but for now, everyone is putting our heads to the test as we carefully work out what the next action will be.

Since we’re still planning, contemplating, strategically wondering, we need help from our community. There’s a lot of ways that our community can help us. Everything helps a little.

In other news, I, Robert Kingett, have been interviewed by insight Radio about TalkingFlix, the new audio description on demand service.

TalkingFlix was made with love by the people at Crossway Media Solutions. Check out the Champions of TalkingFlix, mainly, me, or visit their corporate website for details about the team.

Crossway Media Solutions provides an online entertainment service for visually impaired consumers and develops cutting-edge products for the accessibility industry. With an aim of connecting visually impaired and sighted consumers in a shared social experience of enjoying entertainment content together, TalkingFlix narrows the divide between two worlds.

Since I’m an advisor for the people behind TalkingFlix, I voluntarily test out the site, and also provide suggestions based on trends or market niches I’ve seen as a consumer as well as a journalist.

And oh my god! Insight Radio did an interview with me! The interview took place on Skype, and it will go live on the air at March 4, at 12:45 PM Chicago time. The UK lives in the future so I’m guessing this will be at night for the folks over there. When this becomes available as a podcast, a link will be provided below and in the media section of the accessible Netflix project website.

The first audio description on demand service has launched

There hasn’t been an audio description on demand service that everybody could enjoy, even on an international scope.

The few audio described sources that are on the web are either geographically based, illegal, or have a limited number of content with audio description.

Today, a new audio description service has launched.

Introducing TalkingFlix… for under $10 a month. Check the website for updates and news.

The first global Audio-Described On-Demand entertainment service for the visually impaired is launching soon. We are excited to open TalkingFlix for pre-launch signups. Early adopters will get exclusive perks: deals on our subscription or premium movies and television shows, the option of becoming a beta tester, and the chance to start earning credits for referring friends. The sooner you sign up, the more referral credit you can collect before our launch.

Below is my referral link. Users can receive credits that they can use towards the service so that cash does not have to be spent – credits can be used instead…


Don’t forget to check out the Crossway Media Solutions, the company behind TalkingFlix, at http://crosswaymediasolutions.com

share your thoughts about Netflix accessibility on our blog

=hi all. Big updates with audio description and accessible interfaces on the web, including Netflix are on the way. We, however, don’t want to report on any unconfirmed actions or rumors. We’re working very hard behind the scenes. We have some big events happening soon. Help from you would definitely help us in many ways.

We’re opening up this blog to write about your accessibility and or audio description wishes and experiences. This is your chance to tell the world how audio description in a digital age is as well as how wonderful audio description on the few websites that have audio description has enhanced your surfing. This is also your chance to explain your point of view regarding Netflix accessibility.

The blogs can be as long or as short as you wish. If you want to talk about your audio description wishes or experiences as well as give commentary on accessibility, please fill out the form below.

Be sure to include a bio in third person, not first person, which we can include at the end of your blog posts. You may specify a link to a website or blog that we can share at the bottom.

It’s highly recommended that you type your blog post in a word processor and then copy and paste it here. We will edit for spelling and grammar. If the errors are excessive we will ask you to re write the blog post.

Help us advocate for accessibility & audio description on demand.

Hi all. since things are a bit slow on the update front I’d like to ask for your help, the viewers, readers, supporters, and followers by asking Video On Demand services, such as Netflix and Hulu, to provide audio description and accessibility improvements, if applicable, for their streaming services. Elbow you will find various numbers and links to contact these companies. If you can help us make some contacts that we haven’t been able to make in any of the below, that’s super! So, with the strength of the blind and visually impaired community let’s make described TV shows and movies a regular in the on demand age! Let us know what happens by sending us an email.

NOTE. This list will update so check back often!


2980 Bowers Avenue

Santa Clara, CA 95051

United States

Founded in 2004

Phone: 408-492-1010

Fax: 408-588-4080



12312 West Olympic Boulevard Los Angeles, CA 90064 United States

Phone: 310-571-4700

Fax: 310-571-4701


100 Winchester Circle Los Gatos CA 95032

Netflix corporate phone number: (408) 540-3700

Main number to offices. 1 408 540 3700


Redbox Corporate Office & Headquarters 1 Tower Lane Suite 1200 Oakbrook Terrace IL 60187

Redbox corporate phone number:

(630) 756-8000

Amazon Corporate Office & Headquarters

410 Terry Avenue North Seattle WA 98109

Amazon corporate phone number:

(206) 266-1000

APPLE. Main contact we page.


Netflix CEO Reed Hastings has read our accessibility negotiation letter

Hi all! We have good news to report! Our Netflix letter detailing accessibility concerns with an invitation to start a constructive dialogue has even read by the CEO of Netflix, Reed Hastings, has been read today! I have the read receipt and everything, which I won’t post here because it contains his email but I will include the rest of the receipt including my lovely signature below.

Your message

To: Reed Hastings

Subject: Re: letter?

Sent: Friday, December 06, 2013 2:40:56 PM (UTC-05:00) Eastern Time (US & Canada)

was read on Friday, December 06, 2013 4:15:39 PM (UTC-05:00) Eastern Time (US & Canada).

This is beyond epic! The first time that we have sent the letter into him he didn’t get it so he asked us to send it again.

For those readers who don’t know what letter we are talking about click the hyperlink above. for those who can’t see hyperlinks for whatever reason the URL to the post about the letter will be below.

This has been a wonderful day so far and now that Reed is reading our letter it will open many doors to solutions to accessibility collaboration and solutions. This is really good, and this means that changes are definitely happening. They may not happen fast but they are happening and that’s the important thing. Stay tuned for updates.

Here’s the link to the post about the letter. https://netflixproject.wordpress.com/2013/11/05/a-positive-step-forward-regarding-voices-of-accessibility/

A positive step forward regarding voices of accessibility

It’s been a while since we’ve had updates but I’m here to report some big steps forward!

Although we have been quiet, we have been working behind the scenes to connect with other organizations who share our concerns. We have been working with the Description Leadership Network (DLN) — a coalition of description and video-accessibility stakeholder organizations that includes the American Council of the blind, the American Foundation for the Blind, the National Federation of the Blind, and many others.

The Description Leadership Network is seeking to open a dialog with Netflix regarding accessibility of their services for blind customers.

Dr. Joshua A. Miele, Founder and Corresponding Secretary of The Description Leadership Network, is coordinating the effort to engage with Netflix on a variety of accessibility issues faced by blind Netflix customers.

In late September, Dr. Miele sent a letter to Reed Hastings offering to help organize a meeting that would include Netflix representatives, DLN members, the Accessible Netflix Project, and other important media-accessibility stakeholders. We will let you know when we hear back from them.

Thank you to everyone involved, and our very passionate partners, followers, and fellow Netflix lovers. With this move we hope to contribute to a dialogue that will benefit everyone! Stay tuned for more updates.

Progress with Netflix, Audio description, and even Hulu

Hi all! I’m just making a quick post to detail that some things behind the scenes are taking place with audio description and Netflix.

However, because of our efforts, other people like the ACB are collaborating ideas to fix the audio description online issue, so it looks like we definitely got some heads turning and thoughts clinking into new directions.

A far as Netflix goes, we are still working very hard to work out solutions. Thought we may be quiet on the blog, we’re definitely making stuff happen so stay tuned because big news is  on the way along with ideas!

The good thing is that Hulu have also seen our project and they sent me a quick email asking how audio description can be done. I didn’t have any on demand services in the United States so I pointed them to the RNIB.

Future Family Guy with audio description can’t happen on Netflix

I have finally received a definitive answer regarding the TV show Family Guy and video description. I won’t say anything in regards; I will just paste the email that I have received just now.

Hi Robert,

I have a few more answers for you regarding video description. This is from memory from a phone conversation earlier this morning; a few details may be left out.

ITunes is the only streaming service that currently has the option for video description, but only for a few movies. It is a separate section that just has the audio files for a reduced cost. Other streaming services like Amazon, Netflix, Hulu, etc… Do not support video description at this time. Since file delivery workflow is essentially the same for each service, they won’t institute a new policy unless all services are in agreement, or if they are required by law (like broadcast).

Syndication is apparently interested in including video description with their deliveries. As I mentioned before, I believe Modern Family was a test case. They will be looking to implement this next year (March) for Season 11. They will not go back to revise files for previous seasons.

I admit, this is definitely a huge bummer, but I did immediately write her back and asked her what about putting them on iTunes? Even though I definitely have a bias hatred for iTunes with every bone in my body it still could be the shining beacon of example that tells other companies “look, you should be doing this too!” what do you think about this new founding with audio description? Let us know in the comments!

Help us contact studios about audio description on Netflix

Hi all. Here’s what we’ve been doing since we have been quiet. Since Netflix has said no to us regarding audio description even though Fox will give all future described episodes to Netflix, We’ve been trying to get studios that provide audio description on DVDs and TV shows to give those files to Netflix for free. We’re having a difficult time obtaining studio contacts so this is where we ask our readers to assist. Here’s how.

In the navigation bar there will be two links that point to TV stations and studio contact information. Below we will provide the movie studios that provide audio description on most of their DVDs. use the links above to contact studios on our behalf. The more, the mariner. If you’re unable to navigate to the links, we will provide the studio contact information below but not the TV stations contact info, as that is always changing and we won’t have time to continuously visit the link above.

Below will be the studios and their contact information. Unfortunately we could not obtain emails easily so we will also provide the website as well as phone number and physical address.

If possible, try to mention a DVD that has both audio description and is also available on Netflix or other streaming services such as Hulu and Amazon Instant and RedBox. Say that you want to have audio description on streaming as well. Thank you!

Disney / Pixar / Buena Vista

500 S. Buena Vista Street

Burbank, CA 91521



Twentieth Century Fox Film Corp.

10201 W. Pico Blvd.

Los Angeles, CA 90035




Paramount Pictures Corporation

5555 Melrose Ave

Los Angeles, CA 90038



Sony Pictures Entertainment

10202 W. Washington Blvd

Culver City, CA 90232



Universal Pictures

100 Universal City Plazas

Universal City, CA 91608


The How To Be Blind podcast talks about the Accessible Netflix Project

We have been getting interview requests left and right and we’re very proud to share them with you all today, well, one of them anyway. More will come shortly!

The How to Be Blind podcast featured us on their extras feature? The link will be below and it will also appear in the press link in the navigation bar at the top of our website. Thank you for the interview!

Here’s the link. http://htb2.com/2013/09/htb2-extra-the-accessible-netflix-project/

Movies and recorded TV on the PS3 have audio description. Why can’t anyone else?

This is a neat feature that I found one day while fiddling with someone’s PlayStation 3. If you get a movie in the play station movie store or the PlayStation instant movie queue, one of the audio language tracks is the audio description track found on the DVD. If you’re legally blind and you have a PS3 and you know what DVD has audio description you can select that as an option on all PlayStation three systems. You have to purchase the on demand movie from the Sony store though, Hulu, Netflix, etc., won’t have the audio description.

NOTE: the track will not be called audio description. You have to cycle through all the English language tracks.

You can also watch described TV shows via the PS3 play TV. Apparently, it only works on RECORDED TV shows, not live TV shows. I’ve never used the application myself but a reader said it was possible.

If a video game system and distribution company can have audio described movies then why can’t Netflix and Hulu? Now I wish I had a PlayStation three of my own! Just a small audio description news tip for those visually impaired or legally blind who have a PlayStation 3. Thank you!

Netflix says don’t expect audio description anytime soon

Hi all! I’m bringing you an update that contains bad news for the blind and the visually impaired community, but first, for the people who are just signing up, I’ll I’ve a brief recap about what we have been doing.

In short, we have been contacting TV show distributers and producers as well in movie companies and broadcast networks such as fox and Sony. Things are still working out with Sony but fox has agreed to give all future Family Guy episodes to Netflix. Unfortunately, Netflix doesn’t want to have them… at all.

I replied with this email below. Their response to my telling them that Fox was going to do this is below my email to them. Below is my response to them.

If the producers are willing to provide the needed audio description files to you free for all future episodes then all your programming and design team would need to do is find out how to make the audio description available in the languages menu of the streaming player. I’m sure this wouldn’t be hard to do, but thank you for the reply.

And here is the reply that they have sent me when I told them that future Family Guy episodes were going to be made to them, free, no less. Every audio description that’s produced will be available to Netflix dealing with the Family Guy TV show.

Hi Robert,

Thank you for being a Netflix fan and for being so passionate about making Netflix more accessible. At this point we have no immediate plans to add audio descriptions to our service. We continuously evaluate this and we will let you know if there’s a change, but don’t expect it to come in the near future.

Well, looks like its back to the drawing board. I wonder if Hulu will be more open to adding audio description. I’ll try some other people at Netflix. That was just only one person.

Future Family Guy episodes with audio description available to Netflix.

Hi all! I have great news! I don’t know how to move forward with it though. Ever since I’ve been contacting studios, I’ve been getting distributers on the Netflix discussion as well. It took some time to do, but I finally got a reply and it looks like a good one! My nameless contact said they’re moving forward with family guy and having new shows, not old shows, and new shows with audio description on Netflix. What this means is, that Netflix will have access to the files. I’ve sent that email that I have received, but to be honest, I don’t know what to do if Netflix says no about the audio description. What do we do AIF they say no, what will be our next course of action? I’ve forwarded that email to all my contacts at Netflix. I won’t stop until this is resolved! I’m forbidden from sharing the email with others, but I definitely hope this summary is enough. Sorry everyone, but I understand why my sources want to keep hidden. Don’t you? Just know that the email has been saved in my drop box.

Plans happening behind the scenes with on demand audio description.

Hi there folks! I just want to stop in and say that even though we don’t report everything that we do, either on this blog or our own personal ones, we’re always communicating, always moving forward with something and developing new ideas, and making our old ones solid as stone if they’re useful. I hate to sound like one of those mean people in the big media industries who dangle yummy looking candy under your nose, and ask you to jump very high and hold your breath until it drops, but we simply can’t report on everything that we know or what we are doing. While this is a community driven project sometimes our contacts demand with specific requests of not to share ideas or information, and thus we really like what we hear and want to keep them happy and not flood their email inbox with a billion questions and then draw their attention away from their intension. Did that make sense? I hope it did. To everyone, please be patient. Yes, we’re keeping stuff hidden for a reason. Developers and many other people in the media industry have ordered it. Not requested, ordered it. I understand where their coming from, frankly, and right now, I agree, but there will come a time when I will share whatever happens, when we make some headway with a few things. I believe in keeping you informed but I hope you understand where I’m coming from. Besides, it’s respect so I’m gonna keep whatever secrets I have to, and that goes for my team members as well. I seriously hope I’m not sounding as if I’m attacking someone but I just want to let people understand that we are working very hard even if we don’t share what we are doing. That wouldn’t be fair at all, by the way to just keep everyone in the dark forever, so we will tell when the time is right. I do have one thing to add though; personally, don’t send an email with all caps, shouting at me. It hurts my eye, not my ego.

Producers say yes to audio description on Netflix.

it’s quite an astonishing feat at what information you find out when you actually dig deep into something and do a tad bit of investigating. Way back, Netflix had made a valiant case that it wasn’t up to them to produce the audio description track for TV shows and movies, and that they couldn’t legally do anything with the content because they didn’t hold any of the rights to the content that has audio description tracks, and that would need to be taken up with the media producers of the TV show. They are correct, but I wondered if they thought I was going to drop it at that. I didn’t. I decided to find out for myself just how much Netflix holds in terms of decisions.

The search, hunting, and getting the right contacts took me forever to do. First I had to try and find a show that had audio description on TV, and then I had to check and see if that show was on Netflix. I didn’t want to do a show that didn’t have audio description on Netflix, nor do a show that had audio description on TV but wasn’t on Netflix because then the response would take even longer because they’d have to work out licensing and the like, and, since they wouldn’t have audio description then that would add another complication to the mix explaining what audio description is.

With that in mind, I knew that finding a TV show that had audio description, and aired on both TV and Netflix was the easiest method to go that would definitely get me an answer, either way.

Finding that show, though, was easier said than done. With a WordPad document open and NVDA turned off, I looked through every entry in the audio description project listing only to find out that a few were on Netflix, and even then I may have missed some. The research took me an hour to complete on that end.

Once I had the shows, I needed to find the creator, also known as producer of the show. That swallowed up an additional two hours of my time because not everything wasn’t on Wikipedia.

With the shows Family Guy, The Office, Glee, and others in mind, I set out to find some contact information. This was the hardest of all, taking up two days to do, after repeat attempts, mind you, but I will get to that later.

Naturally, I started off by calling corporate offices of networks like FOX, NBC, etc. in most cases; a generic operator couldn’t transfer me, nor give me emails, nor give me phone numbers. Some didn’t have it in their database, others weren’t allowed, and others kept giving me a generic email, which I didn’t want to, have. I called for a specific reason and that reason was to get answers.

I tried sounding as business as possible but I guess when you have a stutter; many don’t take you seriously or think you’ve fallen very high and hit your head. Some operators cut me off, hanging up on me, leaving me no choice but to call using the IP relay service where I was hung up on for yet another day and a half. Usually when I call with the IP relay service, people on the other end have to speak slower. They’ve disabled the option for me to place HCO calls, hearing carry over, where I hear everything the other person is saying. I don’t know why they discontinued that feature, but now I have to use the IP relay service just like a deaf person. I’m just a person with a speech disability but TV station operators think it’s a scam, and they hang up on me, or speak too fast and then they hang up on me, again.

The third day, I have managed to get someone who’s in charge of Family guy, out of all 56 calls I have made, I had only one lead and so I followed up accordingly. She wishes to remain nameless, and she didn’t give me permission to copy her email, but she said that yes, Seth did have the rights to the show, hence, he negotiates licenses. I explained my result with Netflix, and explained my situation via email, as that’s my best mode of communication. She actually was surprised that it didn’t have audio description on Netflix, and she wondered why. Just to make things better on myself, I forwarded her the email sent by Netflix staff. She immediately responded with a urgency to push this Netflix woman, and explain that this show is on TV with audio description already, and make it very clear that the audio description has been produced, and also make it VERY clear that they’d be more than happy to license, or anything else to help. So, I sent the Netflix staff this email.

Hi XXX. This is Robert Kingett again. Recently I sent you an email about the availability of audio description on instant streaming services. You pointed out that it’s up to the producers to provide audio description. There are already shows on TV and movies with audio description, and who are willing to provide the audio description to Netflix. Family Guy, a show that is both on Netflix and on TV, offers described episodes after season 10. Since Family Guy offers audio description on TV already, I’d like to know how Netflix would work with the producer of the show to also provide audio description for instant streaming. Family Guy airs on FOX with audio description. Knowing this, how can we move forward in regards to providing audio description on instant streaming? Since the producers are providing audio description on TV already isn’t it up to Netflix to negotiate audio description on their systems and services if the audio description is already provided for other mediums the show airs on?

The reply that I received was that, in that case, FOX holds the control over the audio description, not the producers, since the audio description is produced. FOX airs the show bundled with the audio description so the producers wouldn’t have any say so. Just to check her facts, I emailed 13 other Netflix email addresses I had collected. No response shot into my inbox from any of them, and it has been a week since the last email. Since FOX airs the show, they have all the rights, so I’d need to talk to someone at FOX. She didn’t even give me a name of any sort. I didn’t want to be treated like a joke anymore, so I contacted my Family Guy contact who told me that she’d look, and dig, and find out who I’d need to speak to and she promised that she would give me a direct contact, even number. So, I guess now we just wait on the big reveal. I don’t know when that will happen but I’m sure it won’t be far off before I have a definitive answer. At least someone is taking me seriously, but with very few leads, the worry is mounting. Will my efforts be in vein? I hope not. I do wish though, that I had someone helping me make these calls. People really don’t like IP relay but what other options do I have?

The good news, we’ve learned something, the bad, we need to learn more about the vast world of licensing. We will keep looking, however.

A way to watch TV with audio description using a TV Tuner Card

There is a product called TV Speak, by Code Factory, which allows you to access the SAP channel sound via your PC without a TV.  User Sam Joehl has provided the following helpful information (September 2012):

The program is self-voicing so all functions of the interface speak and no screen reader is required within the application.  Users can nonvisually turn on and off the secondary audio.  The drawback that I have found with the current version of TVSpeak is that it appears to only work with NTSC tuner cards to receive over-the-air [OTA] broadcasts.  It did not even detect my Ceton tuner card, so it was not a solution that worked for me.  It is a solution that would work for users receiving OTA broadcasts