Reports from several Apple TV users in the USA have stated that the popular Netflix show New Girl has an audio description on by default in some of it’s episodes
According to the users, Many people have been watching the shows to see if a repeat occurrence would happen but all reported that only 2 episodes in season 2 have the audio description track on by default. The episodes are one and two.
When played on different devices, such as a laptop, however, the audio description does not play at all. The audio description does not play on tablets, video game systems, and mobile viewing devices.
Netflix didn’t want to comment on the glitch but they kept assuring me that the problem with the audio description would be resolved as soon as possible, even after I told the operator I didn’t see it as a glitch. I wanted more of it on different shows because it would allow me, as a blind man, to watch shows.
I was unable to get a definitive answer from Apple regarding the Apple TV and a possible stream intercept. A Netflix representative assumed I was calling in a “problem,” and assured me that the team are working hard to fix the issue as quickly as possible, even after I explained that I’d like more of the so called, glitch, on other episodes and TV shows.
Since it can’t be replicated on any other device, even video game systems, it’s a safe assumption that only Apple TV owners will hear the audio description on the episodes. If the audio file were on their servers then people using different devices would be able to hear the audio description as well. If it is, indeed, on the Netflix server, then that’s definitive proof they are choosing to not use these audio files that have the description track.
Audio description is on the way to an official Netflix only show, however. stay tuned for an investigative report on that.